Last updated: 21 October 2026
Clear Direction respects your privacy and is committed to protecting your personal information. This policy explains how we collect and use information when you visit our website, contact us or enquire about our services.
Who we are
This website is operated by Clear Direction Sales & Marketing Solutions Limited.
Business address: Ballyclough, Rosbrien, Limerick, V94 KVC4, Ireland.
Privacy contact: mark@cleardirection.ie
For the purposes of the personal information described in this policy, Clear Direction acts as the data controller.
Information we collect
We may collect and process:
- Your name, email address, telephone number and organisation when you contact us.
- Information you provide about an enquiry, proposed project or services you require.
- Correspondence relating to enquiries and our business relationship with you.
- Technical information, such as your IP address, browser type and security logs, through our hosting and website systems.
- Website usage information where analytics tools are enabled, as explained in our Cookie Policy.
Please avoid sending sensitive personal information unless we have specifically agreed a suitable and secure way to receive it.
How we use your information
We use personal information to:
- Respond to enquiries and requests.
- Discuss projects, prepare proposals and provide agreed services.
- Manage client relationships and business administration.
- Maintain and protect our website and systems.
- Meet applicable legal and accounting obligations.
Our legal bases
Depending on the activity, we process personal information on the following bases:
- Legitimate interests: responding to business enquiries, managing professional relationships and protecting our website and systems, taking account of your rights and interests.
- Contract: where processing is necessary to enter into or perform a contract with you.
- Legal obligations: where we must retain or disclose information to comply with applicable law.
- Consent: where required for optional cookies, tracking or particular communications.
Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out beforehand.
Who we share information with
We may share relevant information with service providers that support our business, such as website hosting, email, IT support and professional advisers.
These providers receive information only where needed for their role and subject to appropriate arrangements.
We may also disclose information where required by law or necessary to establish, exercise or defend legal claims.
Relevant providers: WP Engine, Microsoft Office 365, Plausible Analytics and Cookiebot
International transfers
Some service providers may process information outside the European Economic Area.
Where this happens, we will ensure that an appropriate transfer mechanism applies, such as an adequacy decision or approved Standard Contractual Clauses, together with additional safeguards where necessary.
[Confirm any relevant international transfers and how people can obtain information about the safeguards used.]
How long we keep information
We retain personal information only for as long as necessary for its purpose and any applicable legal obligations.
Our retention arrangements are:
- General enquiries: 12 Months.
- Client and project correspondence: 24 Months.
- Accounting and contractual records: 36 Months.
- Website logs and backups: 60 Days.
When information is no longer required, we delete it securely or anonymise it where appropriate.
Cookies and website analytics
Our website may use cookies and similar technologies to support its operation and, where enabled, understand how visitors use it.
Details of the technologies actually used, their purposes and how to manage your preferences are provided in our Cookie Policy.
Where consent is required, optional cookies and tracking will only be activated after you agree to them.
Keeping information secure
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.
Access is limited to people and service providers who need the information for their work. No website or method of electronic communication can be guaranteed completely secure.
Your data protection rights
Depending on the circumstances, you may have the right to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Request erasure of your information.
- Restrict or object to certain processing.
- Receive certain information in a portable format.
- Withdraw consent where processing relies on it.
To exercise your rights, email mark@cleardirection.ie. We may need to verify your identity before responding.
You also have the right to complain to the Irish Data Protection Commission. Further information is available at www.dataprotection.ie.
External links
Our website contains links to other websites, including client websites and social media platforms. Those organisations are responsible for their own privacy practices. Please review their policies when using their services.
Changes to this policy
We may update this policy to reflect changes in our services, website or data protection practices. The date of the latest revision appears at the top of this page.
Contact us
For questions about this policy or how we handle your personal information, please contact:
Clear Direction Sales & Marketing Solutions Limited
Email: mark@cleardirection.ie
Address: Ballyclough, Rosbrien, Limerick, V94 KVC4, Ireland.